Terms of Service

2. Eligibility

By using our website or engaging our services, you represent that you are at least 18 years old and have the legal authority to enter into a binding agreement on behalf of yourself or the organization you represent.

3. Client Responsibilities

When you engage InstallAgent for services, you agree to:

• Provide timely access to the systems, tools, accounts, and credentials necessary for us to perform the agreed-upon work
• Designate a point of contact who can make decisions and provide approvals
• Provide accurate and complete information about your business requirements
• Review and provide feedback on deliverables within the timeframes specified in the SOW

Delays caused by failure to meet these responsibilities may affect project timelines and are not the responsibility of InstallAgent.

4. Payments and Pricing

Pricing for our services is outlined on our website and in individual proposals or SOWs. All fees are in U.S. dollars unless otherwise specified.

• One-time engagements (Starter, Professional) are billed in full before work begins, unless an alternative payment schedule is agreed upon in writing
• Enterprise and ongoing support engagements are billed monthly according to the terms of the signed agreement
• Late payments may incur a fee of 1.5% per month on any outstanding balance past 30 days

We reserve the right to pause or suspend work on accounts with overdue balances.

5. Intellectual Property

Work product

Upon full payment, all custom code, configurations, CLAUDE.md files, agent workflows, and other deliverables created specifically for your engagement ("Work Product") are owned by you. You receive a perpetual, worldwide, non-exclusive license to use, modify, and distribute the Work Product for your business purposes.

Our tools and templates

InstallAgent retains ownership of our internal tools, templates, frameworks, and methodologies that are used across multiple client engagements. These are not transferred to you, but you receive a license to use them as part of the delivered Work Product.

Third-party software

Our services often involve configuring third-party tools (Claude Code, Docker, MCP servers, CRMs, etc.). These tools are governed by their own licenses and terms. InstallAgent does not claim ownership of or liability for third-party software.

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement, including but not limited to:

• API keys, credentials, and access tokens
• Business processes, internal workflows, and strategic plans
• Client data and customer information
• Pricing and financial terms of the engagement

Confidentiality obligations survive the termination of any agreement for a period of two (2) years. This does not apply to information that is publicly available or independently developed.

7. Data Handling

During engagements, we may have access to your systems and data. We commit to:

• Only accessing systems and data necessary to perform the agreed-upon work
• Never storing client data on personal devices or unsecured systems
• Never sharing client data with third parties without written consent
• Deleting or returning all client credentials and access upon completion of the engagement

For more details on how we handle information collected through this website, see our Privacy Policy.

8. Limitation of Liability

InstallAgent provides services on an "as-is" basis to the extent permitted by law. While we stand behind the quality of our work:

• We are not liable for indirect, incidental, or consequential damages, including lost profits, data loss, or business interruption
• Our total liability for any claim arising from an engagement shall not exceed the total fees paid by you for that specific engagement
• We are not responsible for outages, bugs, or changes in third-party services (Anthropic, Docker, GitHub, etc.) that affect the systems we configure

This limitation does not apply to damages caused by gross negligence or willful misconduct.

9. Warranties and Disclaimers

We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards. If any deliverable does not meet the specifications outlined in the SOW, we will re-perform the affected work at no additional cost, provided you notify us within 14 days of delivery.

Beyond this, we disclaim all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose. We do not guarantee specific business outcomes, revenue increases, or time savings from the use of AI tools and agents.

10. Termination

Either party may terminate an engagement under the following conditions:

• By the client — You may terminate at any time with written notice. Fees for work already completed are non-refundable. For monthly retainers, cancellation takes effect at the end of the current billing period
• By InstallAgent — We may terminate if payment is more than 30 days overdue, if the client fails to provide required access or information after reasonable notice, or for any material breach of these Terms

Upon termination, we will deliver all completed Work Product and delete or return any client credentials and access within 7 business days.

11. Website Use

By using the installagent.ai website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorized access to any part of the site or its systems
• Scrape, crawl, or harvest content from the site without written permission
• Transmit malware, spam, or other harmful content through any forms or inputs

All content on this website — including text, graphics, logos, and code — is the property of InstallAgent and is protected by copyright law. You may not reproduce or redistribute it without our written consent.

12. Indemnification

You agree to indemnify and hold harmless InstallAgent, its founders, and its contractors from any claims, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of deliverables, or your violation of any applicable law.

13. Governing Law

These Terms are governed by the laws of the State of Tennessee. Any disputes arising from these Terms or from services provided by InstallAgent shall be resolved in the courts of Davidson County, Tennessee, unless both parties agree in writing to an alternative venue or arbitration.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the effective date at the top of this page. Continued use of the website or our services after changes are posted constitutes acceptance of the updated Terms. Material changes will be communicated directly to active clients.

15. Questions?

If you have any questions about these Terms of Service, reach out:

• Email: hello@installagent.ai
• Company: installagent.ai
• Location: Nashville, Tennessee