Please read these Terms carefully. By accessing or using the Install Agent website or engaging Install Agent for services, you agree to be bound by these Terms of Service. If you do not agree, do not use the site or engage our services.
01 Company Information
Install Agent LLC ("Install Agent," "we," "us," or "our") is a technology services company headquartered in Nashville, Tennessee. We provide AI infrastructure, agent workflow design, automation systems, and related professional services to small and mid-sized businesses.
For questions regarding these Terms, contact us at hello@installagent.ai.
02 Acceptance of Terms
By accessing installagent.ai (the "Site"), submitting an inquiry through our contact form, booking a discovery call, or entering into a service engagement with Install Agent, you agree to these Terms of Service and our Privacy Policy, which is incorporated herein by reference.
These Terms apply to all visitors, prospects, and clients. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
03 Services
Install Agent provides the following professional services:
- AI Strategy & Consulting — Operations audits, automation roadmaps, and AI readiness assessments.
- Agent Workflow Development — Design, development, and deployment of custom AI agents, automation pipelines, and system integrations.
- Managed AI Operations — Ongoing monitoring, optimization, and support of deployed automation infrastructure.
The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate Statement of Work ("SOW") or service agreement executed between Install Agent and the client. These Terms govern the general relationship and the use of this Site. In the event of a conflict between these Terms and an executed SOW, the SOW controls.
04 Use of the Website
You agree to use this Site only for lawful purposes and in a manner that does not infringe the rights of others. You agree not to:
- Use the Site to transmit unsolicited commercial messages or spam
- Attempt to gain unauthorized access to any part of the Site or its infrastructure
- Scrape, harvest, or extract data from the Site by automated means without our express written consent
- Introduce malware, viruses, or other harmful code
- Use the Site in any way that could damage, disable, or impair its availability
- Misrepresent your identity or affiliation when submitting inquiries
We reserve the right to terminate or restrict access to the Site at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to us, other users, third parties, or the public.
05 Intellectual Property
All content on this Site — including but not limited to text, graphics, logos, design, code, and case study materials — is the property of Install Agent LLC or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from this Site for commercial purposes without our prior written consent.
Client-owned deliverables: Code, systems, and automation infrastructure built specifically for a client under an executed SOW are owned by the client upon full payment, as specified in that agreement. Install Agent retains the right to use general methodologies, frameworks, and non-client-specific knowledge for future engagements.
06 Confidentiality
Both parties to a service engagement may receive confidential information from the other. Each party agrees to hold the other's confidential information in strict confidence, use it only for purposes of the engagement, and not disclose it to third parties without prior written consent, except as required by law.
Confidential information does not include information that: (a) is or becomes publicly known through no breach of these Terms; (b) was rightfully known before disclosure; (c) is independently developed without use of confidential information; or (d) is required to be disclosed by law or court order, provided the disclosing party gives reasonable advance notice.
07 Payment Terms
Payment terms for services are defined in each individual SOW or service agreement. General terms:
- Invoices are due within the period specified in the applicable SOW (typically net 15 or net 30).
- Late payments may incur a 1.5% monthly finance charge on the outstanding balance, or the maximum rate permitted by Tennessee law, whichever is less.
- Install Agent reserves the right to pause or suspend work on an engagement if invoices become more than 15 days past due.
- All fees are quoted and payable in U.S. dollars.
- Deposits and project fees paid are non-refundable except as expressly stated in the applicable SOW.
08 Disclaimer of Warranties
THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
INSTALL AGENT DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY OR COMPLETENESS OF ANY CONTENT ON THE SITE.
Results discussed in case studies and marketing materials represent specific client outcomes and are not guarantees of similar results for your business. AI system performance depends on data quality, operational context, and factors outside our control.
09 Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, INSTALL AGENT LLC, ITS MEMBERS, OFFICERS, EMPLOYEES, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL — ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR OUR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL INSTALL AGENT'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS OR RELATED TO OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO INSTALL AGENT IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).
Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.
10 Indemnification
You agree to indemnify, defend, and hold harmless Install Agent LLC and its members, officers, employees, contractors, and agents from and against any claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Site; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) any material you submit to us that infringes a third party's rights.
11 Third-Party Links and Services
The Site may contain links to third-party websites or services (including Calendly and Cal.com for scheduling). These links are provided for convenience only. Install Agent has no control over, and assumes no responsibility for, the content, privacy policies, or practices of third-party sites. We encourage you to review the terms and privacy policies of any third-party services you use.
12 Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles.
Any dispute, claim, or controversy arising out of or relating to these Terms or our services shall first be subject to good-faith negotiation between the parties. If not resolved within 30 days, disputes shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with the arbitration conducted in Nashville, Davidson County, Tennessee.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm. You waive any right to participate in a class action lawsuit or class-wide arbitration against Install Agent.
13 Force Majeure
Install Agent shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, internet or infrastructure outages, or third-party service failures.
14 Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be posted to this page with an updated effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms. For material changes, we will make reasonable efforts to notify active clients via email.
15 Entire Agreement & Severability
These Terms, together with our Privacy Policy and any executed SOW, constitute the entire agreement between you and Install Agent regarding the subject matter herein and supersede all prior agreements and understandings.
If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
16 Contact
Questions about these Terms? Reach us at:
- Email: hello@installagent.ai
- Company: Install Agent LLC
- Location: Nashville, Tennessee 37201